Conference Programme

International Council for IT in Government Administration (ICA)

48^th Annual Conference

27 - 30 October 2014, Ottawa, Canada

Monday, 27 October 2014
ICA BOARD & PROGRAMME COMMITTEE MEETING
9.00 -12.30	Meeting of ICA Governing Board and Programme Committee Chair: Shimon Broner, Chairman, ICA
12.30 -14.00	LUNCH & NETWORKING (Lunch Provided) Governing Board & Programme Committee
ICA COUNCIL MEETING
14.00 -16.30	ICA 48th Annual Council Meeting Chair: Shimon Broner, Chairman, ICA Attendees: Governing Board, Programme Committee, National Representatives and Deputy National Representatives only (no substitutes)
16.30 -17.00	Election of Board & Programme Committee Members Chair: Frank McDonough, Life Member, ICA Attendees: Governing Board, Programme Committee, National Representatives and Deputy National Representatives only (no substitutes)
ORIENTATION
17.00 -17.30	Welcome and Orientation for New Attendees Chair: Larry Caffrey, Treasurer, ICA
ICA CONFERENCE WELCOME RECEPTION
17.00	Meet at hotel lobby at 1700h and walk to Ottawa Convention Centre
17.00 – 21.30	*GTEC Distinction Awards Ceremony, Ottawa Convention Centre Cocktail reception (latest arrival time is 1815h) Dress code: Business Formal Men: Dark suit Ladies: Cocktail dress or evening business suit Co-ordinator*: Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada GTEC (Government Technology Exhibition and Conference) is Canada's leading showcase of technologies and services for public sector service delivery.
48^thICA Conference Programme Smart Investments for Future Digital Government Governments have made significant advances in harnessing ICT to enhance their services, boost economic growth, and improve the lives and prosperity of their citizens. However, the current global economic and political climate have been driving higher levels of government debt and forcing policy makers to be more efficient and to reduce spending on ICT. At the same time, demographic shifts are placing greater burdens on traditional services. Therefore, governments are facing a very real challenge – how to maintain and improve standards for their citizens and businesses, given their limited or diminishing budgets. In this conference, participants will discuss how governments around the world are making smart investments in digital media and technology to transform the way they deliver services, gain efficiencies, empower citizens and boost economic growth, poised to become successful future digital governments.
Tuesday, 28 Oct 2014
07.30 – 07.45	Meet at hotel lobby at 0730h to walk to Ottawa Convention Centre
07.45 – 08.30	Meet and Greet at GTEC 2nd Floor, Rideau Canal Atrium, Ottawa Convention Centre (Continental breakfast provided)
08.30 – 10.45	GTEC Opening Panel 1: Smart Investments for Future Digital Government Digitization remains high on the agenda of governments as it is at the heart of government transformation and brings substantial benefits to society and the economy. This panel will discuss how governments around the world are making smart investments in ICT to contribute to fiscal balance, enhance returns on investments and build successful future-ready digital governments that can enhance citizen services and engagement, drive internal efficiencies within government, and boost economic growth. Chair: Dave Adamson, Deputy Government CIO, Canada Panelists: Corinne Charette, Government CIO, Canada Frank De Saer, CIO, Ministry of Economy, Belgium Chan Cheow Hoe, Government CIO, Singapore Howard Jyan, Director, Department of Information Management, National Development Council, Taiwan
10.45 - 11.45	Site Visit: GTEC VIP Show Floor Tour Exhibition Hall, Level 3 Delegates will visit the GTEC exhibition and have a first-hand view of the showcase of some GTEC Award Winners. Co-ordinator: Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada
11.45 -12.00	GROUP PHOTO at Ottawa Convention Centre, 3rd Floor
12.00 – 12.15	Walk from Ottawa Convention Centre back to Hotel
12.15 -13.30	LUNCH & NETWORKING (lunch provided)
13.30 - 13.40	Conference Opening ICA Chair: Shimon Broner, Chairman, ICA
13.40 – 14.45	Discussion between ICA and GTEC Keynote Speaker This session will provide the opportunity for ICA delegates to engage the GTEC Keynote Speaker in a dialogue on Smart Investments for Future Digital Government. GTEC Keynote Speaker: Shantanu Narayen, President and Chief Executive Officer, Adobe Systems Incorporated Facilitator: Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada
14.45 -15.00	BREAK
15.00 – 17.00	Breakout Session 1 : IT Portfolio Management IT Portfolio Management (ITPM) helps an organisation to achieve its mission and goals by selecting, controlling and evaluating IT projects to determine the best mix of projects and the right level of investment to make in each. ITPM integrates business and IT planning, budgeting, standards, processes and governance to balance the IT portfolio between maintenance and developmental / strategic initiatives. Elements of IT portfolio management exist in all organisations, with the common objective of maximizing value while managing the risks and costs of IT projects. This breakout session brings delegates together to share the ITPM processes, frameworks, tools and governance adopted by different governments and also the challenges encountered and lessons learnt. Chair: Howard Jyan, Director, Department of Information Management, National Development Council, Taiwan Facilitators: Gina Smith, Director General, Project Delivery Office, Information Technology Services Branch, Public Works and Government Services Canada Magnus Enzell, Senior Adviser, Department for ICT Policy, Ministry of Enterprise, Sweden [Note: Coffee break to be taken during discussion.]
17.00	ADJOURN
17.15	Meet at hotel lobby at 1715h to walk to Ottawa Convention Centre
17.30 – 19.00	GTEC VIP Reception, Ottawa Convention Centre Cocktail reception Dress code: Business Co-ordinator: Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada
19.00	FREE EVENING

Wednesday, 29 October 2014
09.00-10.30	Panel 2: Future of e-Citizen Services & Engagement Digital technologies continue to drive the evolution of government interactions with citizens through a plethora of engagement channels, progressing from web portals, through mobile apps, to social media, and so forth. Investments in digital services should bring about efficiency savings in the long run by being less bureaucratically complicated. This panel will share the latest developments and practical insights into the design and delivery of citizen-centric services and engagement on digital platforms. Chair: Pierre Boucher, CIO, Public Works and Government Services Canada Speakers: Sheryl Fisher, Service Canada, Canada "Towards a New Generation of Digital Public Services" Francesco Garcia Moran, Chief IT Advisor, European Commission Juhani Korhonen, Ministerial Adviser, Public Sector ICT Department, Ministry of Finance, Finland “Digital Israel” Yair Schindel, CEO, Digital Israel, Prime Minister’s Office, Israel
10.30 -11.00	BREAK
11.00 - 12.00	Panel 3: Crowdsourcing for Innovation Crowdsourcing is clearly on the rise. The proliferation of digital social platforms has been a watershed development in enabling and accelerating a broader innovation approach. Today’s technologies are enabling governments to not only spread a wider net in their search for innovation, but also to encourage collaborative behaviours that evolve raw ideas into well thought out concepts that will deliver better value to government and public services. This panel will share how crowdsourcing has changed the way government works, as well as the challenges encountered and lessons learnt. Chair: Darlene Meskell, Director, Global Government Innovation Networks, GSA, USA Speakers: “Observatory for Public Sector Innovation”, Barbara Ubaldi, e-Government Project Manager, OECD Amos Tan, Director, Government ICT Strategy & Perfomance Management, IDA, Singapore Tammi Marcoullier, Program Manager, Office of Innovative Technologies, GSA, USA, Emily Fowler, Co-founder and VP, HeroX
12.00 -13.00	Highlights from Country Reports Chair: Larry Caffrey, Treasurer, ICA
13.00 – 14.00	LUNCH & DISCUSSION ON OECD E-GOV PRINCIPLES (Lunch provided) Facilitator: Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada
14.00 -16.00	Breakout Session 2: Cyber Security The pace of cyber attacks has been accelerating year on year and Governments are under extreme pressure to defend themselves against the tide of cyber threats while facing budget constraints. Strategic investments in cyber security based on the risk and impact to Government is critical. This breakout session brings delegates together to share how governments are making smart investments to address their cyber security concerns, the challenges encountered and lessons learnt. Chair: Jan Timmermans, Policy Coordinator, Ministry of the Interior and Kingdom Relations, The Netherlands Facilitators: Toni Moffa, Deputy Chief and Assistant Deputy Minister, Security Program, Communications Security Establishment, Canada Oren Ariav, CIO, Ministry of Environmental Protection, Israel Irene Coenen, Programme Manager, Inform. Sec. Dutch Government, Ministry of the Interior and Kingdom Relations, The Netherlands [Note: Coffee break to be taken during discussion.]
16.00 -17.00	Keynote: Lessons from Retail, Banking, Small Business and Telecom for the Future of Government IT Chair: Peter Bruce, Senior Assistant Deputy Minister, Projects and Client Relationship, Shared Services Canada Speakers: Grant Westcott, Chief Operating Officer, Shared Services Canada Eugene Roman. Senior Vice-President, Information Technology and Chief Technology Officer, Canadian Tire Corporation Limited, Canada
17.00	ADJOURN
18.30	Meet at the hotel lobby to walk to National Arts Centre
19.00	Canadian Evening: National Arts Centre Host: Corinne Charette, Government CIO, Canada

Thursday, 30 October 2014
09.00 - 10.00	Technology Vignettes (Live Demos) The purpose of this session is to showcase the experimentation and deployment of innovative and emerging technologies in Government. We aim to stir the imagination of the audience by showing some exciting usage scenarios of leading edge technologies, or even technologies still in research labs today. Chair: Won-Seon Ko, Director of e-Government Policy Division, e-Government Bureau, Ministry of Security and Public Administration, Korea Speakers: Karin Rits, Head of Information Society Division, Ministry of Economic Affairs and Communications, Estonia Kenta Satoh, Deputy Director, Government Information Systems Planning Division, Ministry of Internal Affairs and Communications, Japan Yair Frank, CIO, Ministry of Justice, Israel
10.00 -10.30	BREAK
10.30 -11.30	Panel 4: Big Data Initiatives The overwhelming amount of big data from different sources offers new opportunities for discovery, value creation, and rich business intelligence for decision support in government. Big data also means new challenges involving complexity, security, and risks to privacy, as well as a need for new technology and human skills. Have the investments in big data initiatives paid off for Governments? This panel will share practical insights into how governments are harnessing the opportunities presented by their investments in big data initiatives, the challenges encountered and the lessons learnt. Chair: Christine Payant, Director General, Shared Servicse Canada Speakers: Raz Heiferman, Acting Government CIO, Israel Toshiyuki Zamma, Advisor, Government Information Systems Planning Division, Administrative Management Bureau, Ministry of Internal Affairs and Communications, Japan Naiyi Hsiao, Deputy Director, Taiwan E-Governance Research Center, Taiwan
11.30 – 12.00	ICA Study Groups Chair: Howard Jyan, Director, Department of Information Management, National Development Council, Taiwan Study Group Leaders: “A Comparative Study of National ICT Governance Models” Gina Smith, Director General, Project Delivery Office, Information Technology Services Branch, Public Works and Government Services Canada “Social Media in Government” Toshiyuki Zamma, Advisor, Government Information Systems Planning Division, Administrative Management Bureau, Ministry of Internal Affairs and Communications, Japan “Research on e-Government Planning and Performance Measuring Mechanism” Naiyi Hsiao, Deputy Director, Taiwan E-Governance Research Center, Taiwan
12.00 -12.30	Open Discussion This session will be open for delegates to raise and discuss topics pertaining to the conference theme. Facilitator: Larry Caffrey, Treasurer, ICA
12.30 -14.00	LUNCH (Lunch Provided)
14.00 – 14.30	Breakout Sessions 1 & 2 Report Back Speakers: Chairpersons of Breakout Sessions 1 & 2
14.30 -15.15	Conference Insights from Future Leaders Chair: Shimon Broner, Chairman, ICA Future Leaders: Laura Wesley, Lead, Web Usability, Treasury Board of Canada Secretariat, Canada Karin Rits, Head of Information Society Division, Ministry of Economic Affairs & Communications, Estonia Yu Takaseki, Officer, Government Information Systems Planning Division, Administrative Management Bureau, Ministry of Internal Affairs and Communications, Japan
15.15 -15.45	BREAK
15.45 -16.05	Conference Summary Rapporteur: James Mackison, ICA Contributing Consultant, USA
16.05 -16.30	Looking ahead to 49th ICA Conference
16.30 -17.00	Conference Closing – Shimon Broner, Chairman, ICA
17.00	ADJOURN
18.30	Meet at the hotel lobby to walk to Rideau Club
19.00	ICA Networking Dinner at The Rideau Club ICA Awards Ceremony Dress Code: Business Cell Phone Usage: Personal communication devices, including cellular telephones and text messaging devices, may only be used in telephone booths or in private rooms reserved for meetings.