A summary of the conference and the speakers presentations is provided below. Select the “Resources” item on the side bar to view the actual speaker presentations.
Conference Opening
Chair: Frank Leyman
Welcome Address
by Mr Peter Strickx, Chief Technology Officer FEDICT and Chairman PICTS, Belgium
Opening Keynote Address: EU Approach to the Economic Crisis Situation
Speaker: Mechthild Rohen, EC Head of Unit, ICT for Government & Public Services
Chair: Frank Leyman
Round Table: Presentation of Country Reports 1
Chair: Larry Caffrey
Description of Session:
These are highly interactive sessions, unique to the ICA Conference, when the major activities in the Country Reports provided by each member country prior to Conference are highlighted and discussed in open session. All delegates have the opportunity to expand on, or raise any issue in these reports. These 'Round Table' discussions fulfil a major goal of ICA - to promote and facilitate the informal exchange of ideas, knowledge and experiences on all aspects of Information Technology.
Panel 1: What do citizens want from government in the changing environment?.
Speakers:
- Web2.0 and Citizen Participation: The Taiwan Experience, Dr Ching-Hen Pan, Taiwan e-Governance Research Centre, Taiwan
- e-Citizen Revisited Building Trust Between Policy Makers and Their Constituency, Vasilis Koulolias, GOV2U, Greece
- E-Government in OECD Countries in the Time of Crisis, Yih-Jeou Wang, Head of Unit, Project Leader - OECD E-Government Project
Chair: Martha Dorris
Description of Session:
What is the basis for world class customer service? One of the most important components is knowing your customer. Within the government, that can be a daunting task since we provide information and services to millions and millions of diverse populations with different needs and wants. In addition to taking demographics into account as we plan and execute our service strategies, the current worldwide economic crisis and the use of social media are changing the way citizens want to interact with their government. Citizens are depending more and more on government in these difficult times. What are those changing expectations and how are governments responding to the changes? This panel will set the stage for discussions throughout the week but provide the basis for what citizens want from government.
Panel 2: Future Technology Roadmaps
Speakers:
1. Technology Roadmap for the Government of Canada, Peter Bruce, Deputy Federal Government CIO, Canada
2. Singapore Government Technology Roadmap, Tan Geok Leng, Government CTO, Singapore
Chair: Christian Rupp, Austria
Description of Session:
This session will provide the opportunity to see the future technology road maps for several countries. Each panelist will share their countries technology road map and there will be a discussion around points of convergence and divergence in future plans. How aggressively are technologies like cloud computing, enterprise networks and mobile devices being pursued? What technologies are envisioned to address the increasing cyber security threats that we are all facing? Join us for the Technology Road Maps panel and find out.
Round Table: Presentation of Country Reports 2
Chair: Larry Caffrey
Breakout Sessions: Introduction
This year a new Breakout Session model was adopted to facilitate the concrete formulation of solutions to common problems. Past years have already shown the success of breakout sessions to create an actions- and solutions-oriented working environment.
Breakout Session Round 1
The sessions, facilitated by independent expert session leaders addressed the key challenges governments face. Each working group's task was to develop an overview of strategic approaches to the allocated theme.
Chair: Graham Colclough, Cap Gemini
Theme 1 Governance Challenges for integrated eGovernment
Theme 2 International Pragmatic Approaches
Theme 3 Day-to-day Management Challenges
Theme 4 Achieving Open Government
Theme 5 Pushing the Customer Paradigm
Theme 6 Assessing main policy challenges
For more information about the proposed sessions please see the Breakout Session Page
Breakout Session Sub-Groups 1st Round Report Back
Chair: Graham Colclough, Cap Gemini
Technology Vignettes: International best practices in the innovative use of technology in government
Demonstrations:
1. MyFile, Frank Leyman, Belgium
2. Dynamic Workflow for Interactive Interagency Forms Processing, Shimon Broner, Israel
3. IT Dashboard, Darlene Meskell, USA
Chair: Howard Jyan Hong Wei
Description of Session:
The purpose of this session is to showcase the experimentation and deployment of innovative and emerging technologies in Government. We aim to stir the imagination of the audience by showing some exciting usage scenarios of leading edge technologies, or even technologies still in research labs today.
Breakout Session: Focus Discussions
The sessions will be facilitated and will bring together the challenges and approaches highlighted in the morning working groups and will drive leaders to discuss common action recommendations.
Chair: Graham Colclough, Cap Gemini
Breakout Session Sub-Groups 2nd Round Report Back
Chair: Graham Colclough, Cap Gemini
Keynote Address: Using Technology to Deal with Financial Crises
Speaker: Bajinder Paul, CIO, U.S. Office of the Comptroller of the Currency, USA
Chair: Darlene Meskell
Panel 3: Secure Interoperability
Speakers:
1. Secure interoperability, Europe's challenge, Jan Timmermans, Netherlands
2. eGovernment Collaboration Across Three Levels of Government, J J Didisheim, Switzerland
3. "Making Interoperability Real – Let’s Stop Talking About Interoperability", Pierre Boucher, Canada
Chair: Costas Agrotis
Description of Session:
In this session we will debate on secure interoperability from different angles. This session will show that the need for a secure interoperability can sometimes conflict with the local situation: at international level (within Europe) and at National level (within the confederated Switzerland). Canada will give us an insight on how they have implemented their secure interoperability strategy and their experience of it afterwards.
Closing Keynote Speech: Can efficiencies really be achieved through Shared Services?
Speaker: Barry Lowry, Head of IT Assist, Northern Ireland
Chair: Christian Rupp
Description of Keynote Speech:
Although there is a consistent view across the UK Public Sector that Shared Services represent an excellent opportunity to improve service and reduce cost, delivering shared services solutions has thus far proved to be a very difficult challenge, as a whole range of issues around accountability, governance and stakeholder management must be adequately addressed for there to be any chance of success.
Barry Lowry is head of IT Assist, the Northern Ireland Civil Service ICT Service Centre, which has been highlighted by Gartner amongst others as a good example of successful shared services being delivered. Barry described the journey to sharing services within the NICS, highlighting the steps that were taken, the issues confronted and addressed and the lessons learned.
(new) Breakout Session: Action Conclusions
Chair: Graham Colclough, Cap Gemini
Conference Report: Future Leaders Program
Speakers: Sarah Roper, USA; Jane Iglesias, Australia
Chair: Frank Leyman
Conference Summary
Rapporteur: Bob Assirati, United Kingdom
Looking ahead to 44th ICA Conference in Washington D.C., USA - Darlene Meskell, USA
Conference Closing
Chair: Frank Leyman