Breakout Session

This year a new Breakout Session format was adopted to facilitate the concrete formulation of solutions to common problems. Past years have already shown the success of breakout sessions to create an actions - and solutions-oriented working environment.

The new Breakout Session model built on the strength of the ICA network: active participation of its members and open sharing of views. This format answers to the request of the council to create a conference environment which is even more interactive.

How it works:

An agreed list of priority issues was used for in-depth interactive discussion in break-out groups on Day 2. Following lunch participants were asked to develop concrete solutions for country groups.
The outcomes and recommendations were reported back on day 3. Following the conference, an ICA position paper will be published detailing these conclusions.

To choose the topics of most relevance to you, please see the table below.

Breakout Themes for ICA 43rd Conference

Themes	Main questions to be explored
Governance Challenges for integrated eGovernment information and services	This session will address the role of strategy and stakeholder engagement and commitment, eg: What is the role of the CIO? What are best practises that support cross-agency working? International models of Shared Service Strategies The new deal: How can innovation and performance in local government best be mainstreamed?
International pragmatic approaches to deliver on the promise of integrated, ICT-enabled solutions	This session will discuss tools that enable high performance in ICT service delivery: Regulatory Tools ICT investment & the budget process Benchmarks Integrating private sector innovation
Day-to-day management challenges to save costs, whilst maintaining performance in eGovernment	This session will address concrete challenges faced in making transformation happen: What are the eGovernment benefits that really make the business case? What are international examples of outcome and impact measurements that enable sustainable ICT development? Does the economic crisis demand the next generation of ICT lean management?
Achieving open government and transparency by managing good online information	This session will provide insight into how governments are moving towards Gov 3.0: Website rationalization Data & Information management Privacy regimes Consolidation of the Back-End Standards
Pushing the customer paradigm: new technologies and customer-oriented public service delivery models	This session discusses the next paradigm for eGovernment services, serving the customer efficiently as part of a multi-channel strategy: How do governments successfully know their customers? How is customer satisfaction assured? Clouds & crowds how do new technologies challenge eGovernment delivery? Which high-impact services add real value to customers? What have been best practises in promoting eGovernment and what impact of marketing strategies can be seen?
Addressing the main policy challenges with ICT programmes	This session will explore the main policy issues faced by governments today and will provide an overview of world-leading ICT projects in these areas. For example: Green IT eEducation eHealth eSkills, Unemployment strategies Innovation & Business Relations

Each delegate had the opportunity to explore 2 out of 3 themes during the sessions.

The morning session focused on common challenges and formulation of principles

The afternoon session focused on international approaches and shared action recommendations.

If you have any questions or need some more information, please don't hesitate toThis email address is being protected from spambots. You need JavaScript enabled to view it.