DORRIS, Ms. Martha

ICA Distinguished Member, Founder of Dorris Consulting International (DCI)

Wednesday, November 16^th
14:00 - 15:30 | Session IX: Conference Roundup | Session Rapporteur

Martha is the Founder of Dorris Consulting International (DCI) that works with governments to improve the efficiency and effectiveness of government both internally and through the improved delivery of a citizen experience. Martha hopes to leverage her almost 34 years of federal experience after retiring from the U.S. General Services Administration (GSA). She worked primarily in the areas of information technology acquisition, digital service delivery and citizen or customer experience.

Prior to retiring, Martha spent six months as the Director of the Office of Strategic Programs (OSP) within GSA’s Federal Acquisition Service/Information Technology Service (ITS) to bring an outside perspective on the implementation of category management within ITS, organize the organization around category management and bring a customer focus to the organization and oversaw programs and products such as GWACs, Cyber Security, and Cloud Solutions.

For the previous 12 years, Martha led both the Office of Citizen Services and the Office of Innovative Technologies. The goal was to transform government to a 21st century digital government – allowing the public to access government services and information anytime, anywhere, on any device. In both roles, she oversaw the creation and operation of OCSIT’s shared solutions to drive innovation and open data, improve efficiency and create a digital government. These platforms, communities and other products provided agencies with the needed solutions and information to transform their organization. For many years, Martha was responsible for the platforms and services providing direct service to the public in English and Spanish through the web, phone, chat, email, and social media.

Martha’s passion was and continues to be improving the citizen experience by leveraging the unique central, government-wide position she held at GSA. Ms. Dorris has been active in the IT community for decades. She has been recognized for her hard work, dedication and leadership in numerous ways. Martha has worked closely with the International Council for IT in Government Administration (ICA) for almost 20 years in different capacities.