2019 Country Reports

Country reports are one of the most important outputs ICA generates for its member countries. They offer immense value, provoking great discussions at ICA conferences and offering information and learning opportunities for our members. All of the respondents to our ICA member survey said the country reports were useful to them; 80% found the country report process to be effective as well.

They are unique and differentiate ICA from other international organizations. The collection of statistics, trends, insights and analysis in these reports, and the summary report we publish each year, are not available in one place anywhere else. They afford ICA members an invaluable perspective on the status of ICT in government and insights into common areas of national concern.

ICA recognises that your Country Report can duplicate work done elsewhere in completing similar Annual Reports for home consumption. Where this takes place and where agreement is obtained from local authorities for such information to be made available to ICA we would be happy to accept these reports as part or all of your own Country Report.

For the 2019 Country Reports, you are kindly asked to address this year’s conference theme of "Seamless Government - Anticipating Citizens’ Needs” as much as possible when you communicate your:

  • Top 3 achievements of last year
  • Top 3 challenges of last year
  • Top 3 projects for the coming year

For more detailed information on the country reports please read below. 

For the Members' Update session, we have taken into consideration your valuable input from last year and have slightly adapted the format with the focus placed on differences (if any) that may exist between Continents when it comes to digitization addressing "Life Events."  

We kindly ask all our members to complete this short online survey.  Keep in mind that even if you are not able to attend, your country will be represented within one of the continents of focus, so it's important to share your country's information. 

Many thanks in advance for submitting your report before you go on holidays! Be sure to forward your reports and/or any questions you may have to the This email address is being protected from spambots. You need JavaScript enabled to view it..

Additional Country Report Information

To help new members and delegates, the Country Report could cover: 

These are suggested areas of discussion for your report. Any and all updates on key activities inside your nation would be welcome reading in your Country Report.

  1. Brief description of the Government Structure within your country including references to further information. Identify the major organizations that have responsibilities for managing and overseeing the use of information technology within government and any significant changes that have occurred in the past year.
  2. The Strategic Approach towards a digital and even AI Government
    • Has your strategic plan been revised - outline the highlights
    • How are you using targets/goals for service delivery
    • Is the private sector, research community and Civil society involved?
    • Is the role of the CIO changing?
  3. Organisational Issues
    • Integrated service delivery and cross-government collaboration
    • Measurement of progress in Smart government implementation
    • Global initiatives in training, funding and procurement.
  4. Operational Issues
    • Governance structures to improve service transformation
    • Primary methods of providing information and services to citizens
    • Use of innovative technologies n service provision to citizens.
  5. Any other issues not covered above that you would wish to highlight
    • Other new; innovative or emerging issues (and any problems)
    • Have you found any political hurdles?
    • What is your policy on security of citizens data?
    • Any item you may wish to be included or emphasised on your behalf in the Country Report Summary.

We appreciate your collaboration to complete these key materials for use at this year's ICA conference and look forward to seeing you in Bucharest in September!