Insights and Guidance on Delivering Citizen Services through Open Data and Citizen Centric Design

Over the past year, the International Council for Information Technology in Government Administration (ICA) and the Organization for Economic Co-operation and Development (OECD) have worked together to address the impact that governments’ wealth of data and use of new human centric design techniques have had in the development of public services.

ICA and OECD along with the valuable assistance from members and staff have created a publication which brings together information gathered from two recent events held by the two Organizations; OECD’s Working Party of Senior Digital Government (E-Leaders) in September 2016 and ICA’s annual conference in October of 2016.

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