Digital Services: Going from Smart to Intelligent and Beyond
Tuesday September 19th, 2023 | |
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16:00 |
Annual General Assembly at FPS BOSA |
18:00 |
Welcome Event Welcome Address by: Mr. Jack Hamande, Director General Digital Transformation at FPS Policy and Support | Brussels |
21:00 |
Closing of the Day |
Wednesday September 20th, 2023 | ||
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Venue: FPS BOSA | ||
08:30 |
Welcome Coffee |
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09:00 |
Opening & Welcome Remarks Welcome by: Chair Vasilis Koulolias, Executive Director - Founder, eGovlab - Stockholm University | Sweden and Presidential Advisor in ICT | Botswana Programme Committee Chair Ms. Karen Kee, Deputy Director, GovTech | Singapore Special Welcome Mr. Mathieu Michel, Secretary of State for Digitization | Belgium |
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09:20 |
Keynote Speaker Dr. Steven Latré, Lead for AI Research | Interuniversity Microelectronics Centre (IMEC) |
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10:00 |
Beyond Tech Trends: Data and AI Use Cases and Implementation for Governments In the ever-evolving landscape of tech, data and artificial intelligence (AI) have emerged as key drivers of digital transformation across various sectors. As government Chief Information Officers (CIOs), it is essential to explore and understand the practical use cases and effective implementation strategies for data and AI in government settings. This discussion aims to foster an engaging discussion among government CIOs to delve into the realm of data and AI, considering the latest trends and their implications for government operations. Key Discussion Areas: Exploring Data as a Strategic Asset: Understand the significance of data as a strategic asset for governments. Discuss the challenges and opportunities related to data collection, management, quality assurance, governance, and privacy. Explore how governments can leverage data to drive evidence-based decision-making, enhance service delivery, and foster innovation.
Session Chairs Ms. Karen Kee, Deputy Director, GovTech | Singapore Panel of Experts Mr. Mitsuhiro Osafune, Deputy Director, Digital Agency | Japan Mr. Seung Hyun Lee, Director General, Presidential Committee on the Digital Platform Government | Republic of Korea Mr. Cheow Hoe Chan, Government Chief Digital Technology Officer, GovTech | Singapore |
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11:00 |
Coffee Break |
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11:20 |
The Importance of Good Data Governance and Management There are several reasons for why data governance and data management has become hot topics in the public sector. Accurate and timely data empowers public authorities to make well-informed decisions, managing data effectively allows for smoother internal operations and public authorities can engage citizens in governance through open data initiatives. Since the public sector has large datasets of high quality, they are also becoming important players as custodians of data assets that can be used for example training large language models or other applications of AI. For these reasons public datasets are increasingly becoming important on the data markets where data is seen as a valuable asset – as exemplified by the European decision on six valuable data sets that shall be published as open data and through the new Data governance act and the Data act. A growing significance means that public actors need to learn the basic skills of good data governance and management.
This session will explore how public authorities can balance these three dimensions. Each of these dimensions is like a leg of a three-legged stool: without one, the entire structure is prone to collapse. Session Chair Mr. Magnus Enzell, Senior Adviser, Ministry of Infrastructure | Sweden Panel of Experts Mr. Rinalds Celmiņš, Director, Information Society Development Department , Ministry of Environmental Protection and Regional Development | Latvia Mr. Andreas Henningsson , Senior Adviser, Agency for Employment | Sweden Mr. Simon Kaye, Senior Manager | Sopra Steria |
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12:20 |
Lunch |
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13:00 |
Site Visit |
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15:00 |
Coffee Break |
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15:15 |
Session Breakouts |
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16:15 | Report Back | Q&A | |
17:00 |
Round-Up and Closing of the Day Mr Joren Baillière, Public Governance Institute | KU Leuven |
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18:30 | Buses to Depart from Place Charles Rogier | |
19:00 | Belgian Evening at Museum of Natural Science
Annual Group Photo |
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22:00 | Buses to Depart for Hotels | |
Thursday September 21st, 2023 | ||
Venue: FPS BOSA | ||
08:30 |
Welcome Coffee |
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09:00 |
Welcome & Special Opening Remarks Special Opening Remarks Mr. Cheow Hoe Chan, Government Chief Digital Technology Officer, GovTech | Singapore |
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09:30 |
Cybersecurity All technological advancements act as accelerators, propelling us forward on this digital journey. However, without a robust braking system-cybersecurity, it can lead to unimaginable adversities. When it comes to cybersecurity, there are always numerous fancy new terms and concepts such as ZTA, SIEM, FAIR. During this session we will comprehensively analyze cybersecurity issues from the following three major domains:
With cybersecurity, let's drive safely on our journey! Session Chair Mr. Andrew Wang, Senior Analyst for the Department of Digital Service, Ministry of Digital Affairs (MODA) |Taiwan Panel of Experts Mr. Thorwald-Eirik Kaljo, Counsellor for Digital and Cyber Affairs | Estonia Mr. Nir Bar-Yosef, Acting Head of the Cyber Security Unit, National Digital Agency | Israel Mr. Steven Lin, Deputy Director, Center of Assessment and Defense, National Institute of Cyber Security | Taiwan |
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10:30 |
e-ID and eWallet: Implementation Approaches, Considerations, and Policy Challenges The implementation of digital identity (e-ID) and electronic wallets (eWallets) has become increasingly relevant in the digital age, offering numerous benefits and opportunities for governments worldwide. It is essential to understand the various implementation approaches, considerations, challenges, and policy frameworks associated with e-ID and eWallet initiatives. This discussion aims to facilitate a comprehensive discussion among government CIOs on the key success factors, challenges, and policies for implementing e-ID and eWallet systems. Key Discussion Areas: Importance of e-ID and eWallets: Explore the significance of e-ID and eWallets as enablers for secure and seamless digital transactions, government services, and citizen empowerment. Discuss the potential benefits, such as enhanced convenience, financial inclusion, fraud prevention, and streamlined processes.
Session Chair Mr. Oren Ariav, Chief Information Officer State of Israel Population and Immigration Authority Panel of Experts Mr. Sam Van den Eynde, eIDAS and Digital Identity Expert at FPS Policy and Support | Belgium Mr. Dominic Chan, Assistant Chief Executive, Government Technology Agency | Singapore Mr. Oren Ariav, Chief Information Officer State of Israel Population and Immigration Authority |
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11:30 |
Coffee Break |
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11:50 |
Session Breakouts |
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12:50 |
Report Back | Q&A |
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13:20 |
Lunch |
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14:30 |
Improving Citizen Services, Omnichannel and Life Events Governments have obligations to provide key services to their citizens, and the emphasis on digital service delivery has never been greater than it is now during the waning pandemic era. At the same time, on-line channels do not reach everyone and, driven by need or by preference, other channels of service delivery remain important. Some key elements of high-quality service delivery include the ability to provide a seamless client experience across multiple channels of delivery, strengthening of the digital underpinnings of all channels and, perhaps most importantly, focusing services on the key life events of citizens, to make them as relevant as possible to day-to-day needs and priorities. More specifically, in this session we will discuss:
Session Chair Mr. Peter Littlefield, Chief Information Officer (CIO) Employment and Social Development | Canada Panel of Experts Mr. Niko Ruostetsaari, Senior Specialist, Ministry of Finance | Finland Mr. Sason Sofri, CIO, Ministry of Justice | Israel Mr. Frank Leyman, Head of International Relations, Federal Public Service for Policy and support (BOSA) – DG Simplification and Digitalisation | Belgium Mr. João Dias, President of the Board of the Administrative Modernization Agency (AMA) | Portugal |
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15:45 |
Coffee Break |
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16:10 |
Session Q&A |
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17:00 |
Round-Up of the Day Mr Joren Baillière, Public Governance Institute | KU Leuven |
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17:10 |
Closing of Day | Free Evening |
Friday September 22nd, 2023 | ||
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Venue: FPS BOSA | ||
08:30 |
Welcome Coffee |
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09:00 |
Welcome & Special Opening Remarks Special Opening Remarks Video Presentation “DIA – Digital Transformation in Ukraine.” |
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09:30 |
Multi-Organization Views Looking through the prism of international organisations and European institutions, this session will focus on supporting activities towards intelligent digital services. We will assess international standards and best practices related to AI, cross border harmonisation and use cases. The objective is to advance user experience, not only as Member States but also as governments globally and as international organizations and institutions. We will examine ways and means for adapting to this new culture of serving our customers and look at organisational adaptation for fostering a new type of talent, capacitating existing resources, predictive modelling, accessibility and privacy. Session Chair Vasilis Koulolias, Executive Director - Founder, eGovlab - Stockholm University | Sweden and Presidential Advisor in ICT | Botswana Panel of Experts Ms. Natalia Aristimuño, Digital Services Director | European Commission Ms. Barbara Ubaldi, Deputy Head, Open and Innovative Government Division, Public Governance Directorate | OECD Mr. João Ricardo Vasconcelos, Senior Governance Specialist, GovTech | World Bank |
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10:45 |
Coffee Break |
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11:00 |
Country Reports | Part I This year’s country reports will focus on Innovation. Each participating country will present a recent innovation that brings “uniqueness” into this session and may have applicability in other countries’ Digital Services. More information can be found here Session Chair Mr. Peter Bruce, Senior Associate, Leadership and Learning Institute on Governance | Canada Panel of Experts Mr. Soltan Bayramov, Deputy Director of Innovations Center of SAPSSI | Azerbaijan Mr. Frank Leyman, Head of International Relations, Federal Public Service for Policy and support (BOSA) – DG Simplification and Digitalisation | Belgium Mr. Peter Littlefield, Chief Information Officer (CIO) Employment and Social Development | Canada Mrs. Andriana Achilleos, Director with the Department of Information Technology Services Deputy Ministry of Research, Innovation and Digital Policy | Cyprus Mr. Mait Heidelberg, Councillor, Ministry of Economic Affairs and Communications | Estonia Mr. Niko Ruostetsaari, Senior Specialist, Ministry of Finance | Finland Mr. Arie Rimini, General Manager SHAAM The Technology and operations Division, Tax Authority | Israel Mr. Toshiyuki Zamma, Director-General, Digital Agency | Japan |
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12:30 |
Lunch |
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13:30 |
Country Reports | Part II Panel of Experts Mr. Rinalds Celmiņš, Director, Information Society Development Department , Ministry of Environmental Protection and Regional Development | Latvia Ms. Barbara Ubaldi, Deputy Head, Open and Innovative Government Division, Public Governance Directorate | OECD Mr. João Dias, President of the Board of the Administrative Modernization Agency (AMA) | Portugal Dr. Carmen Elena CIRNU, Scientific Director, ICI Bucharest | Romania Mr. Dominic Chan, Assistant Chief Executive, Government Technology Agency | Singapore Mr. Magnus Enzell, Senior Adviser, Ministry of Infrastructure | Sweden Mr. Andrew Wang, Senior Analyst for the Department of Digital Service, Ministry of Digital Affairs (MODA) |Taiwan Mr. João Ricardo Vasconcelos, Senior Governance Specialist, GovTech | World Bank |
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15:00 | Coffee Break | |
15:15 |
Emerging Leaders Programme: RTE and Sustainable Technologies in Public Sector Climate change forces not only citizens and enterprises to adapt, but also the public sector needs to take actions to lower its ecological footprint. The European Commission has launched its "Green Deal"; a major programme to make Europe more ecologically friendly. Therefore countries are called to take action. Every year EU countries will have to report on their progress in this matter. During this session we discuss and exchange good practice in the public sector context on how to achieve ecologically friendly governments and tackle "green" in ICT strategies. To provide comparable and measurable ecological footprint, we need quality data. It helps the public and private sector to make more data-driven decisions and measure more effectively the impact of our decisions. In the second part of the session we will focus on Real-Time Economy and business data standardisation. Our goal is to simplify life for businesses but also for citizens as well as the state, empowering them with more time to invest in their productive work through real-time exchange of high-quality data. Better and more data-driven business environment will increase overall economic growth and provide the public sector more data-driven decision making in the government. The purpose of this topic is to elaborate on how standardised data can enable new innovative and more personalised as well as responsive public services, including AI-based services through the best practice examples of our Member States. Session Chair Ms. Sirli Heinsoo, Head of Real-Time Economy (Ministry of Economic Affairs and Communications) in Business and Consumer Environment Department. | Estonia Panel of Experts Sustainable Technologies in Public Sector Ms. Kaidi-Kerli Kärner, Strategic Planning Director, Ministry of Economic Affairs and Communications | Estonia Mr. Markus Rahkola, Senior Specialist, Ministry of Finance | Finland Mr. Niko Ruostetsaari, Senior Specialist, Ministry of Finance | Finland Real-Time Economy Dr. Hsin-Chung Liao, Deputy Director, Taiwan E-Governance Research | Taiwan Ms. Minna Rintala, Project Director for the Real-Time Economy project coordinated by the Finnish Patent and Registration Office (PRH) | Finland Mr. Simon Ang, GoBusiness Product Management in Public Sector | Singapore Ms. Sirli Heinsoo, Head of Real-Time Economy (Ministry of Economic Affairs and Communications) in Business and Consumer Environment Department. | Estonia |
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17:00 |
Round-Up of the Day Mr Joren Baillière, Public Governance Institute | KU Leuven |
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17:15 |
Closing of the Conference |
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19:00 |
Buses to Depart from Place Charles Rogier |
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19:30 |
Closing Dinner Venue: BELvue Museum |
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22:30 |
Buses to Depart for Hotel |