Conference Programme

Registration Opens (9th Floor)

Orientation Corner (VIEW II)

Welcome and information session for new observing countries.

Chairs:

1. Mr. Larry Caffrey, ICA Life Member | UK
2. Mr. Jan Timmermans, ICA Treasurer | The Netherlands

HELP - ICA Peer to Peer Exchange (VIEW II)

The “ICA Knowledge Sharing IT Government Programme” aims to develop IT government professionals’ technological skills in technologically emerging countries by facilitating this “Knowledge Sharing Seminar” or “Peer to Peer Education Lab”.

The Programme, organized by ICA and with the joint effort of the World Bank High-level Experts, Leaders, and Practitioners (HELP), will bring together field experts and academia in order to address “digital awareness and implementation” in developing countries.

Moderators:

1. Mr. Oleg Petrov, Senior Program Officer | World Bank
2. Mr. Aki Enkengerg, Senior ICT Policy Specialist | World Bank

Attendees: Only delegates who have pre-registered to this programme.

ICA Board Meeting | Board Members Only (VIEW III)

Chair: Mr. Toshi Zamma, ICA Chair, Executive Advisor to GCIO, Technology Advisor to MIC | Government of Japan

ICA 52^nd Annual Council Meeting & Elections (VIEW III)

Chair: Mr. Toshi Zamma, ICA Chair, Executive Advisor to GCIO, Technology Advisor to MIC | Government of Japan

Attendees: Governing Board, Programme Committee, National Representatives and Deputy National Representatives only (no substitutes)

• Treasurer Report
• Elections - to be conducted by life member

Lunch

Buses Depart from Hotel Lobby for Site Visit

Site Visit – OP Financial Group

OP Financial Group is the largest financial services provider in Finland. 95% of OP’s customer touch points are already today digital. OP is developing fully digital service processes to further enhance the customer experience. We will take a look how OP is utilizing new technologies in service development:

• Examples of AI based services in financial services.
• Generating and testing new business concepts by OP Lab, Internal Startup Accelerator.
• Utilizing block chain powered business processes spanning over financial and government institutions.
• Streamlining business processes using software robotics.

Hosts:

1. Mr. Juho Malmberg, Member of the Executive Board, Head of Development and Technologies and Group CIO | OP Financial Group
2. Mr. Kristian Luoma, Head of OP Lab | OP Financial Group
3. Mr. Timo Hotti, Solution Architect | OP Financial Group

Finnish Tax Administration (INVITATION ONLY)

Special Presentation:

Mr. Markku Heikura, Director General , Finnish Tax Administration | Government of Finland

Session 1

Opening Session

Welcome by Mr. Toshi Zamma, ICA Chair, Executive Advisor to GCIO, Technology Advisor to MIC | Government of Japan

Speakers:

1. Ms Paula Lehtomäki, State Secretary to the Prime Minister | Government of Finland
2. Mrs. Anna-Maija Karjalainen, Director General, Ministry of Finance | Government of Finland

Coffee Break and Group Photo

Session 2

Keynote Presentation: The Fourth Industrial Revolution

Chair: Dr. Magnus Enzell, Senior Adviser - Ministry of Finance | Government of Sweden

Keynote Speaker: Prof. Christian Guttmann, CEO, VP | Tieto

The First Industrial Revolution was of urbanisation and industrialisation, powered by steam. The Second used electricity, for mass production. The Third, also known as the Digital Revolution, is the evolution of analog and mechanical devices to electronics and digital technology. We are in the Third Industrial Revolution and are on the cusp of the Fourth Industrial Revolution - a new and exciting era in which technology becomes embedded within our everyday lives, marked by breakthroughs in AI, robotics, IoT, and other technologies.

How have AI experts been equipping themselves to respond, as the society moves from “d” to “AI”? What are the steps they have taken in responding to Government applications that aim to address societal challenges?

Our distinguished AI expert will share with us the working principles, the exciting initiatives, the successes and perhaps the failures and learnings that he has experienced thus far in applying Artificial Intelligence, Machine Learning and Data Science.

Session 3

Government Update - Getting the Public Sector and IT Departments to Think Business Transformation, Digitalisation, and Beyond

Real-world practices of digital transformation. In this session we will take a look at how a number of governments have transformed or are transforming from an e-Government to a digital-Government, and in some instances even making the move towards an “AI-Government”.

Chair: Dr. Magnus Enzell, Senior Adviser - Ministry of Finance | Government of Sweden

Speakers:

1. Mrs. Anna-Maija Karjalainen, Director General, Ministry of Finance | Government of Finland
2. Mr. Cheow Hoe Chan, Government CIO | Government of Singapore
3. Mr. Marc Brouillard, Chief Technology Officer | Government of Canada
4. Mr. Siim Sikkut, Government CIO, Ministry of Economic Affairs and Communications | Government of Estonia

AI Expert: Prof. Christian Guttmann, CEO, VP | Tieto

Lunch

Session 4

Industry - Co-creation of Collaborative Transformation

Chair: Mr. Shimon Broner, Senior Chief Information Officer Ministry of Economy | Government of Israel

"Two are better than one because they have a better return for their labor." The co-operation between Government and Industry is an excellent example of the wise proverb. The Government provides the necessary funding to enable the Industry’s competitively advanced technological research, while we can’t overlook the role of Academia who also joins at the forefront as a major player in the R&D process.

Our distinguished panel will discuss the functions and outcomes during this collaborative transformation process through case studies of ICA member countries so that we better understand the dynamics of these alliances and correctly implement the best practices that evolved from these joint ventures.

Speakers:

1. Mr. Sagi Dagan, VP, Head of Growth Division Israel Innovation Authority | Government of Israel
2. Mr. Jussi Aho, CEO | Fira Group Oy

Session 5

Member Update

Member States present their major achievements and concerns of the past year. They will share how their government's citizen centric services measured up to an effective, transparent and above all secure user experience.

Coordinator: Mr. Peter Littlefield, Chief Information Officer (CIO) Employment and Social Development | Government of Canada

Chair: Mr. Peter Bruce, Senior Associate | Institute on Governance

Co-Chair: Mr. Denis Skinner, Director General | Government of Canada

Coffee Break

Session 6

Member Update - Interactive Demonstration

Member States' select best case practices will be analysed during an interactive discussion. What are the lessons learned during this journey of transformation? Our participating technology experts will be called upon to advise on the way forward.

Coordinator: Mr. Peter Littlefield, Chief Information Officer (CIO) Employment and Social Development | Government of Canada

Chair: Mr. Denis Skinner, Director General | Government of Canada

Co-Chair: Mr. Peter Bruce, Senior Associate | Institute on Governance

Interaction with High Level Experts, Demonstration Leaders and Practitioners (HELP)

Member States CIOs will interact with the World Bank HELP participants on topics related to digital transformation challenges.

Chair: TBC

Day Roundup: Prof. Harald Kjellin, Stockholm University | Sweden

The Future of Public Services through AI

While a number of public administrations worldwide are deploying Artificial Intelligence (AI) to address societal challenges with greater efficiency and personalised service to citizens, there are still others who are sceptical about the implications.

Specific use algorithms greet us on our digital devices, connect us to news of personal focus and partly take on the driver’s seat! In production, we see changes concerning work culture and environment, as well as introduction of new infrastructures- all presenting new challenges in ethics, data privacy and governance for legal researchers, experts and practitioners.

This interactive day looks at “The Future of Public Services through AI.” The morning briefing sessions will lead us to the afternoon “deep dives” addressing these issues, while the closing session will map the away ahead.

Together, Government CIOs, public servants, industry, civil society and AI experts will discuss accomplishments, future challenges and the role that public administration should play for the overall benefit of society.

Session 7

Scene Setting & Introduction of Day Ahead (VISION I)

Interaction Day Chair: Mr. Vasilis Koulolias, Director of eGovlab | Sweden

Session 8

Celebrating what AI has Achieved (VISION I)

Speaker:

Prof. Love Ekenberg, Professor in Computer and Systems Sciences, Stockholm University | Sweden; Senior Research Scholar at International Institute for Applied Systems Analysis (IIASA) | Austria

Session 9

Mapping the Ecosystem (VISION I)

As researchers and technology companies are increasingly contributing to personalized public services for the citizens, Governments need to assess and develop adequate skills to drive innovation and become key contributors towards AI advancements. This session will navigate within this ecosystem of different structures, skills, cultures, languages and ethics and will touch of some policymaking scopes between the relationship business and the public sector.

Speaker:

Mr. Yih-Jeou Wang, Head of International co-operation, Agency for Digitization, Ministry of Finance | Government of Denmark

Interaction - Panel

Session 10

“Deep Dive” Team Introductions - Ice Breaker (VISION II)

Participants will join their assigned workgroup in preparation of afternoon session in a casual setting.

Lunch

13:30 - 15:00

Session 11

AI and the Public Sector Today -Exploring the Present (VISION II)

Stakeholders’ mapping.

Topic 1: Governance, Ethics and Legal

Topic 2: Soft and Hard Infrastructure

Topic 3: Robotics, General/Specific Function

Topic 4: Human Resources, Capacity Building

15:00 - 16:30

Session 12

Future of AI within the Public Sector (VISION II)

Topic 1: Governance, Ethics and Legal

Topic 2: Soft and Hard Infrastructure

Topic 3: Robotics, General/Specific Function

Topic 4: Human Resources, Capacity Building

16:30 - 17:00

Session 13

Report back from Deep Dives Session (VISION I)

All together we summarize and discuss the outcomes of the day, the insights, surprises and lessons learnt to take forward.

17:00 - 17:30

The Work Ahead of Us (VISION I)

Motivational Speaker: Prof. Harald Kjellin, Stockholm University | Sweden

17:30

Conference Day Closing

Free Evening

Session 14

Collaboration Coffees-Demonstration (VISION II)

Developing an effective digital government to enhance pleasant user experience with trust and satisfaction is one of the major tasks for many countries. Citizens expect more precise personalized services and a smarter service acquisition environment. Using personal data wisely and safely while providing on-line services would meet these requirements. In this group’s discussion, participants will examine the important topics of using personal data. By exchanging the experience and knowledge, we can generate concrete ideas for governments to provide the data-driven personalized services for citizens' needs, even before they ask for it!

Chair: Mr. Cheng-Ming (Ken) Wang, Senior Analyst of National Development Council | Government of Taiwan

Topic1: Use and sharing of data and MyData to promote Proactive Government
Moderator - Dr. Naiyi Hsiao, Deputy Director, Taiwan E-Governance Center (TEG) | Government of Taiwan

Topic2: Ask once: International cooperation
Moderator - Ms. Soon Cheng Goh, Cluster Director – Finance Cluster, Trade & Industry Cluster , Government Technology Agency Singapore | Government of Singapore

Topic3: Data driven innovation in the public sector
Moderator - Ms. Johanna Kotipelto, Senior Specialist, Policy Analysis Unit, Prime Minister’s Office | Government of Finland

Topic4: Cybersecurity
Moderator - Mr. Hong-Wei Jyan, General Director at the Executive Yuan/Department of Cyber Security | Government of Taiwan

Coffee Break

Session 15

Collaboration Coffees - Report Back (VISION I)

Report back from the four Topic Groups

Session 16

International Cooperation Corner (VISION I)

Chair: Mr. Frank Leyman, Manager International Relations, Digital Transformation Office | Belgium

Speakers:

1. Ms. Barbara-Chiara Ubaldi, Senior project manager, Digital Government and Open Data within the Division for Public Sector Reform of the Public Governance and Territorial Development Directorate| OECD
2. Mr. Oleg Petrov, Senior Program Officer | World Bank
3. SDGs - Speaker TBC

Lunch

The Journey of New Technologies in Finnish Society (VISION II)

When it comes to new technology, often there is a lot of talk and even more promises; but in this session we will take a sneak peek at some very promising cases and pilots displaying solutions enabled through new technology for both the Finnish government as well as the Finnish society.

Chair/Moderator: Mr. Aleksi Kopponen, Special Advisor, Ministry of Finance | Government of Finland

Coffee Break

Session 18

Rapporteur Session (VISION I)

Report back from Developing countries

ICA Rapporteur: Prof. Harald Kjellin, Stockholm University | Sweden

16:30 - 17:00

Session 19

Closing Session (VISION I)

Chair: Mr. Toshi Zamma, ICA Chair, Executive Advisor to GCIO, Technology Advisor to MIC | Government of Japan

Looking Ahead to the 53rd ICA Conference
Special Presentation: Don't miss it!

And while we take a look ahead we can't miss a look back to this year's special efforts for a great event!

Special Presentation: Mrs. Anna-Maija Karjalainen, Director General, Ministry of Finance | Government of Finland