58th ICA Conference Programme 58th ICA Conference Smart Governance for Tomorrow’s Challenges: Resilient Digital Public Services & Infrastructure August 27th - 29th, 2024 Gaborone, Botswana Monday, August 26th, 2024 16:00 Annual General Assembly at Protea Hotel Gaborone Masa Square | Main Conference Room 19:00 Networking Event Venue: Protea Hotel Gaborone Masa Square | Pool Side 21:00 Closing of the Day Tuesday, August 27th, 2024 Venue: Protea Hotel Gaborone Masa Square | Main Conference Room 07:55 Official Opening of the Conference Special Ceremony Opening & Welcome Remarks Mr. Lesedi T. Gaolaolwe, Acting Permanent Secretary - Ministry of Communications, Knowledge and Technology | Botswana Mr. Oren Ariav, ICA Chair, Chief Information Officer State of Israel Population and Immigration Authority | Israel Keynote Address Mr. Hon Thulagano Merafe Segokgo, Minister of Communication, knowledge, and Technology | Botswana Special Remarks Prof. Vasilis Koulolias, ICA Past-Chair, Advisor to HE the President on ITC | Botswana 09:00 Beyond e-Government in Korea: Digital Platform Government and Gov AI Keynote Speaker Jong-Sung Hwang, Ph.D, President, National Information Society Agency | Republic of Korea 09:20 Next Bound of Digital Government: Cost efficiencies and public/private sector Join us to gain insights on how to navigate the complexities of digital government while achieving cost efficiencies on the state and reduction of the administrative burden on the private sector side. As governments worldwide strive to enhance their digital infrastructure, the need for cost-effective solutions becomes paramount. This session will delve into: Status Quo and Future Vision: Assessing current digital government services and envisioning future personalized services for citizens and businesses. Challenges in Personalized Services: Addressing the infrastructure and service challenges in delivering personalized services across agencies. Discussing infrastructure and service challenges, centralized vs. decentralized components, and the feasibility of a single government portal. Cost-Efficiency Opportunities: Identifying key areas for cost savings and exploring options for achieving these efficiencies. We will examine the main value propositions for agencies and ministries to collaborate on developing personalized services. Consolidation of Services: Evaluating the benefits and challenges of consolidating services and central components such as Government Single Sign-On (GovSSO), Multi-Factor Authentication (MFA), Micro-Frontend Services and unified views. Session Chairs Mr. Peter Littlefield, Vice-President and Chief Information Officer, Canada Border Services Agency | Canada Ms. Sirli Heinsoo, Director of Digital Economy Department (Ministry of Economic Affairs and Communications) | Estonia Moderator Mr. Peter Bruce, Senior Associate, Leadership and Learning Institute on Governance | Canada Panel of Experts Mr. Paul N. Wagner, Chief Executive Officer, Canadian Digital Service (CDS) | Canada Ms. Tiina Kruusimägi, Head of Digital Gateway for Enterprises, Ministry of Economic Affairs and Communications | Estonia Ms. Karen Kee, Deputy Director, GovTech / Moments of Life | Singapore Dr. Magnus Enzell, Senior Advisor at Sweden’s Ministry of Infrastructure | Sweden 10:45 Coffee Break 11:10 Q&A 12:00 Lunch 13:00 Digital and Green by Default: Digital Governance and Inclusivity In an era defined by rapid technological advancements and pressing environmental challenges, this session explores the intersection of digital innovation and sustainable practices, envisioning a future where digital governance frameworks inherently prioritize environmental sustainability and social inclusivity. Through case studies and expert insights, the session will highlight the transformative potential of smart cities and eco-friendly digital services and present initiatives aimed at bridging the digital divide and ensuring equitable access to technology, so that everyone has access to and can benefit from digital developments. Session Chair Mr. Tiago Mendonça, Senior Policy Officer at the International and Institutional Affairs Unit, Administrative Modernization Agency (AMA) | Portugal Panel of Experts Mr. Loungo Monchusi, Lead- Development Corporation, SmartBots | Botswana Mr. Tiago Mendonça, Senior Policy Officer at the International and Institutional Affairs Unit, Administrative Modernization Agency (AMA) | Portugal Mr. Warren Hero, CDO/CIO, South African Revenue Service (SARS) | South Africa Ms. Luanna Roncaratti, Deputy Secretary for Digital Government / Ministry of Management and Innovation in Public Services | Brazil 14:20 Coffee Break 14:35 Q&A | ELP: Green IT 15:20 Round-Up and Closing of the Day Mr. Nhlamulo Baloyi, Lecturer, Department of Public Administration and Management | University of South Africa 16:30 Buses to Depart from Protea Hotel Gaborone Masa Square | Entrance 19:00 Welcome Dinner - Traditional Cultural Evening - Mini Safari Mokolodi Cultural Reserve 22:00 Buses to Depart for Hotels Wednesday, August 28th, 2024 Venue: Botswana Digital Innovation Hub (BDIH), Science and Technology Park 08:00 Buses to Depart from Protea Hotel Gaborone Masa Square | Entrance 09:00 Site Visit: Botswana Digital Innovation Hub (BDIH), Science and Technology Park 11:00 Coffee Break 11:15 How can generative AI contribute to government work? The era of generative AI holds threats and opportunities for government service. In this session, we will try to focus on the opportunities afforded by the new era, when we divide government activity into several layers. These will include: regulator's work; procurement, engagements and budget management; social services; the government as an employer; preparing for emergency scenarios; and reducing workloads in the public service. Visionary Mr. Nir Yanovsky, Head of Innovation Data and AI Unit, National Digital Agency | Israel 12:00 Q&A 12:30 Lunch 13:30 Scam & Fraud: Cybersec & Emerging Threats Digital technology has brought unparalleled opportunities and advancements to human life, but it has also introduced fraud and harm. A joint study by non-profit organization Global Anti-Scam Alliance (Gasa) reported last year that scammers stole an estimated US$1.02 trillion globally between Aug 2022 and Aug 2023. This is significantly higher than US$55.3 billion reported the year before. The global loss reached a great amount, not to mention the various forms of fraud such as ransomware, spoofed text messages, fraudulent investments, cryptocurrencies, and more. In this session, our speakers will provide practical insights and best practices, discussing the critical role of digital tools and technologies in enhancing defenses, increasing awareness, exposing fake information, and strengthening legal measures. Utilizing digital innovation to protect the public from fraud threats, we aim to collectively build a secure digital environment. Let us use digital as our shield to create a safe and prosperous life. Session Chairs Mr. Dominic Chan, Assistant Chief Executive, Product, GovTech, Chief Information Officer, GovTech | Singapore Mr. Andrew Wang, Senior Analyst for the Department of Digital Service, Ministry of Digital Affairs (MODA) |Taiwan Panel of Experts Mr. Paul N. Wagner, Chief Executive Officer, Canadian Digital Service (CDS) | Canada Mr. Adrian Victor Vevera, Director, National Institute for Research and Development in Informatics ICI | Bucharest Mr. Dominic Chan, Assistant Chief Executive, Product, GovTech, Chief Information Officer, GovTech | Singapore Mr. Frank Leyman, Head of International Relations, Federal Public Service for Policy and support (BOSA) – DG Simplification and Digitalisation | Belgium 14:45 Q&A 15:30 Breakouts 16:30 Round-Up of the Day Mr. Nhlamulo Baloyi, Lecturer, Department of Public Administration and Management | University of South Africa 17:00 Closing of Day | Free Evening Thursday, August 29th, 2024 Venue: Protea Hotel Gaborone Masa Square | Main Conference Room 09:00 Welcome & Special Opening Remarks 09:15 Digital Identity Wallet ecosystem for governments National Digital Identity Wallets are being created all over the world. Eventually they will replace physical proofs of identity, but at first, they will act as an enabler for a completely digital government ecosystem, granting their citizens access to online services in a variety of domains. This session provides an overview of the components needed for such an ecosystem and the advantages of it for governments and government agencies. Session Chair Prof. Vasilis Koulolias, ICA Past-Chair, Advisor to HE the President on ITC | Botswana Panel of Experts Mr. Mattias Vermeulen, Product Manager People ID | Zetes SA Mr. Warren Hero, CDO/CIO, South African Revenue Service (SARS) | South Africa 10:45 Coffee Break 11:00 Country Reports | Part I Digital Wallets and Government This year’s country reports will explore how governments around the world are adopting and adapting to the presence of digital wallets. Digital wallets are well established for payments and transactions in the private sector. Are we ready to provide a seamless experience where citizens can verify their identity for services like voting, healthcare, and social benefits using their smartphones? The three questions that we will explore with each participating country are: How is the government in your country using digital wallet services? What measures are being taken to ensure that these services are inclusive, resilient, interoperable and secure? What governance and infrastructure are in place to support adoption of digital wallets in government and by citizens? Smart governance embraces technology while safeguarding citizens’ rights. Session Chair Mr. Peter Bruce, Senior Associate, Leadership and Learning Institute on Governance | Canada Mr. Andrew Wang, Senior Analyst for the Department of Digital Service, Ministry of Digital Affairs (MODA) |Taiwan Lynette Kwok, Deputy Director, GovTech | Singapore Mr. Adrian Victor Vevera, Director, National Institute for Research and Development in Informatics ICI Bucharest | Romania Mr. Tiago Mendonça, Senior Policy Officer at the International and Institutional Affairs Unit, Administrative Modernization Agency (AMA) | Portugal Mr. Oren Ariav, ICA Chair, Chief Information Officer State of Israel Population and Immigration Authority | Israel 12:20 Lunch 13:20 Country Reports | Part II Continued Mr. Mait Heidelberg, Councillor, Ministry of Economic Affairs and Communications | Estonia Mr. Chrysostomos Chrysostomou, Information Technology Officer A’, Department of Information Technology Services (DITS) of the Deputy Ministry of Research, Innovation and Digital Policy | Cyprus Mr. Paul N. Wagner, Chief Executive Officer, Canadian Digital Service (CDS) | Canada Mr. Frank Leyman, Head of International Relations, Federal Public Service for Policy and support (BOSA) – DG Simplification and Digitalisation | Belgium 14:20 Round-up and Closing of the Conference Mr. Nhlamulo Baloyi, Lecturer, Department of Public Administration and Management | University of South Africa 16:30 Depart for Evening Event Buses to Depart from Protea Hotel Gaborone Masa Square Entrance 17:00 Cultural Visit 19:00 Closing Dinner Event – Traditional Cultural Evening Venue: Botswana National Museum 22:00 Buses to Depart for Hotel Sponsors for this Event:
