56th ICA Conference Programme

Buses Depart from Hotel

Opening Dinner

The Regent Hotel | Nassim Ballroom

Guest of Honour

Dr Janil Puthucheary, Senior Minister of State, Ministry of Communications & Information (MCI), Ministry of Health (MOH) and Minister-in-charge of GovTech | Singapore

Buses Depart for Hotel

Buses Depart from Hotel

Site Visit: GovTech HIVE

GovTech Singapore will share products developed by GovTech's Government Digital Services Team which include Strategic National Projects, LifeSG, National Digital Identity and the Singapore Government Technology Stack.

Buses Depart from HIVE

Lunch

Opening & Welcome

Chair

Vasilis Koulolias, Executive Director - Founder, eGovlab - Stockholm University | Sweden

Programme Committee Chair

Karen Kee, Deputy Director, GovTech | Singapore

Quest for the holy grail: Government-in-a-box

Government systems are synonymous with fragmentation, complexity, high cost and doomed for failure. The focus is usually on how unique each country, agency or department is different. Although the domains of government agencies can be disparate, the function of government is essentially the same. So instead of focusing the differences, why can’t we shift the paradigm and focus on the similarities. In an ideal world, government should be able to use common platforms across agencies to significantly reduce complexity and duplication. This would lead to better customer experience, reduced cost, better agility and quicker time to market. This conference will focus on common digital playbooks to get us closer to the holy grail of a more unified government tech eco-system. How far can we push this to eventually become Government-in-a-box.

Keynote Speaker

Cheow Hoe Chan, Government Chief Digital Technology Officer, GovTech | Singapore

Building the next generation government using AI; Innovative Tech; Addressing AI & practical use cases

Using AI as strategic assets, AI/data-driven government aims to help leaders more effectively accomplish their mission, increase efficiency, and improve evidence-based policymaking.

AI applications help to support government functions affecting citizens in areas like environment protection, social welfare benefits, healthcare and municipal services etc. The next generation government could advance the deployment of AI to automate manual processes and drive smarter decisions by extracting actionable insights from AI. We will discuss emerging trends and best practices of how government could use AI to enhance mission outcomes, as well as take a human-driven approach in service design with AI.

Session Chair

Karen Kee, Deputy Director, GovTech | Singapore

Panel of Experts

Jarkko Levasma, Director General, Public Sector ICT at Ministry of Finance Chief Executive Officer | Finland

Sujung Kim, Director, AI Convergence and Innovation Division, Ministry of Science and ICT | Republic of Korea

Jason See, Senior Director, Data Science and AI Division, GovTech | Singapore

Marieke van Putten, Program manager international affairs digital government, Directorate Digital Society, Directorate General Public Organization, Ministry of the Interior and Kingdom Relations | The Netherlands

Coffee Break

Architecting Platforms & Systems for Event-driven Services

Impact and strategy for technical debt and legacy systems & modernization: Dealing with aging technology, not necessarily only in terms of the infrastructure but mainly the aging pieces of software that are used to deliver services and are now deemed as high maintenance both in generating problems but also high costs. When it comes to Event Driven Services (Microservices) do you look beyond reusable or share libraries for applications that were designed and built many years ago or rather focus on the business components required to formulate a business application? Decomposing business domain into composable business capabilities will allow us to bring together such capabilities to form & address different needs.

Session Chairs

Peter Littlefield, Chief Information Officer (CIO) Employment and Social Development | Canada

Soon Cheng Goh, Cluster Director of the Government Technology Agency | Singapore

Panel of Experts

Christopher Fechner, Chief Executive Officer, Digital Transformation Agency (DTA) | Australia

Jason Choueiri, Chief Digital Officer of Immigration, Refugees, and Citizenship | Canada

Eyung Lim, Director, Digital Design & Development, Government Digital Services (GDS) division, GovTech | Singapore

Guided Tour of Flower Dome

The traditional group photo will also take place here.

Country Reports | Part I

Moderator

Peter Bruce, Senior Associate, Leadership and Learning Institute on Governance | Canada

More information can be found here.

Coffee Break

Country Reports | Part II

More information can be found here.

Lunch

eID & eWallet

Self-sovereign identities, security, trust and international standards for interoperability. How to offer secure e-Services & e-Identification in today’s context? Countries are actively developing, adapting and securing their ways of interacting with citizen and industry. New ways for online identification and authorization arise. We observe that Mobile is becoming the standard platform for G2C interaction. But how can we make all of this ease of use & inclusive, One-stop-shop based, Secure and Interoperable (cross-border)? Choice of technology & governance pops up again: Central versus distributed? Can new technologies like SSI or blockchain or biometric identity systems offer a solution? And what would an all-inclusive mobile based solution (eWallet) look like?

Session Chair

Frank Leyman, Head of International Relations, Digital Transformation Office | Government of Belgium

Panel of Experts

Fariz Jafarov, Director of eGov Development Center, Expert on digital transformation, service design, digital project management, Artificial intelligence, IT management, public administration, instructor of e-governance | Azerbaijan

Sean W. Lin, Information Center Ministry of the Interior | Taiwan

Benjamin Chiang, Telecommunication Laboratories ChungHwa Telecom Co. | Taiwan

Tiago Mendonça, Senior Officer – International Relations, Administrative Modernization Agency (AMA) | Portugal

Coffee Break

People and Workforce Transformation - preparing for the future of work

The future of work will be based on connected, hybrid experiences. And as the workplace evolves, so do employee expectations, forcing organizations to deliver digital first and connected experiences to drive productivity and retain talent. Are we as public servants ready? What tools, capabilities(skills) and environments(spaces) can we use to move along with society?

Session Chair

Toshiyuki Zamma, Head of International Strategy, Digital Agency | Japan

Panel of Experts

Stephen Johnson, Special Advisor for “Future of Work” at Employment and Social Development | Canada

Carlo R. Chemaly, Assistant to the Head of service, Office for Infrastructure & logistics Brussels | European Commission

Mayuko Sohno, Deputy Director, Digital Agency | Japan

Wrap-Up of the Day

17:00

Showcase Presentations

Best practice showcase on “People and Workforce Transformation - preparing for the future of work”

18:30

Buses Depart for Hotel – Free Evening

Buses Depart from Hotel

Site Visit: JTC SUMMIT

This is a sharing and demonstration of the Open Digital Platform, a Smart City Operating System developed by GovTech and JTC. The ODP will be deployed in Punggol Digital District, a next-generation business park of JTC and Singapore's Smart City showcase. With the ODP, JTC can achieve energy and manpower savings, and businesses and innovators can easily "plug and play" into the estate's digital infrastructure and develop smart urban solutions.

Buses Depart for Conference Venue

Emerging Leaders Programme: Real-Time Economy in the Public Sector

Real-time economy (RTE) is an environment where all the transactions between business entities are in digital format, increasingly automatically generated, and completed in real-time without store and forward processing, both from business and IT-processing perspectives. In Public Sector, the main benefit of RTE is associated with the elimination of "unproductive work" performed by businesses, citizens and the state, which can be done through real-time exchange of high-quality data. E.g.: imagine the full digital cycle from public consultation ➔ eProcurement ➔ eInvoicing ➔ accounting (also in a cross-border context). The purpose of this topic is to discuss the challenges, burdens and needs to implement a RTE status in public sector.

Session Chair

Soon Cheng Goh, Cluster Director of the Government Technology Agency | Singapore

Panel of Experts

Guido Doucet, Senior Project Manager, BOSA | Belgium

Sirli Heinsoo, Head of Real-Time Economy (Ministry of Economic Affairs and Communications) in Business and Consumer Environment Department | Estonia

Minna Rintala, Project Director for the Real-Time Economy project coordinated by the Finnish Patent and Registration Office (PRH), Ministry of Finance | Finland

Simon Ang, GoBusiness Product Management in Public Sector | Singapore

Hsin-Chung Liao, Deputy Director, E-Governance Research | Taiwan

Lunch

Data Sovereignty and Cloud

Data is the fuel of the digital transformation of societies. Data-sovereignty is a critical enabler for unlocking data-sharing on large scale data markets. One cloud-based architecture that offers data-sovereignty in order to build these markets is called international data spaces (IDS). It underlies the European union legislation for an inner market for data until 2030 built on data-sovereignty. What are these so-called international data spaces? What other architectures can enable data-sovereignty and large-scale data-markets? How are different countries preparing for large scale data-sharing? What geo-pollical role can data-sovereignty and data embassies play in the future?

Session Chair

Magnus Enzell, Senior Adviser, Ministry of Infrastructure | Sweden

Panel of Experts

Maria Rosaria Coduti, Data and Innovation Policy Unit, DG CONNECT | European Commission

Shira Lev-Ami, CEO National Digital Agency | Israel

Cheow Hoe Chan, Government Chief Digital Technology Officer, GovTech | Singapore

Coffee Break

GovTech Framework in Global Economies: Challenges and Opportunities

GovTech represents a whole-of-government approach to public sector modernization that promotes simple, efficient and transparent government with the citizen at the center of reforms. Multistakeholder engagement, involving aspiring GovTech countries, development partners, private sector, academia, and civil society is critical to secure integrated and sustainable digital transformation of public sectors. Now that we are moving to data driven economy, it is important to foster the creation of value out of open data through its usage by the private sector, mainly new incubators.

Session Chair

Frank Leyman, Head of International Relations, Digital Transformation Office | Government of Belgium

Panel of Experts

Natalia Aristimuño Pérez, Director of Digital Services at the European Commission's Directorate-General for Informatics | European Commission

Barbara Ubaldi, Deputy Head, Open and Innovative Government Division, Public Governance Directorate | OECD

João Ricardo Vasconcelos, Senior Governance Specialist, GovTech | World Bank

Closing Dinner

The Fullerton Hotel | Ballroom 3

Buses depart for Hotel Jen & Hotel Ibis